FAQ

Answers to your questions about our custom radiator covers.

What material and finish will I receive?

Our radiator covers are made from 3/4-inch MDF. Choose Unfinished, ready for priming and painting, or White Painted in the product options. The calculator includes the additional charge when you select White Painted.

Can I request a custom size?

Yes. Enter your dimensions in the product options. For a size or configuration that is not available, use our custom size request form for a quote.

How do I measure width, height and depth?

ALL DIMENSIONS ARE EXTERNAL DIMENSIONS OF THE FINISHED COVER. Enter the overall outside width, height and depth in inches, not your radiator measurements or the internal opening. Allow room for the radiator, valves, pipes and baseboards, the cover material and the required clearances. Use our measuring guide. If you are unsure, contact us before ordering.

Can I request a different depth?

Tell us your required depth in the custom size request form. We will review the configuration and provide a quote.

How long does production take?

Standard production takes 2–4 calendar days. Delivery time is additional. Contact us if you have questions about the timing of your order.

Do you offer delivery and pickup?

Shipping is free within the United States. Covers ship unassembled with assembly instructions.

Free pickup is available in Brooklyn, usually ready in 2–4 days. Please wait for your ready-for-pickup confirmation.

International delivery requires prior agreement. Contact support before ordering to confirm availability, cost and timing.

When do I pay?

Full payment is required at checkout. For a custom request, we will provide a quote and payment link after reviewing your requirements.

How do I request a cancellation, return or refund?

Contact support within 14 calendar days after receiving your order to request a return. After approval, send the item back within 14 calendar days. Approved change-of-mind returns must be unused and unaltered, with all components and original or equivalent protective packaging. Return shipping for these returns is paid by the customer.

Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Contact us about cancellations, damage or an incorrect item; requests do not automatically cancel orders or issue refunds. Your statutory rights are not limited.

Read our full Return & Refund Policy.

Still have a question? Contact us.