Refund policy

Returns and refunds

Our radiator covers are made to order. Please contact us before sending a return so we can review your request and provide return instructions. Requests are reviewed individually under the conditions below; contacting us does not automatically cancel an order or issue a refund.

Requesting a return

Contact us within 14 calendar days after receiving your order. Include your order number or other proof of purchase, the reason for your request and relevant photographs. If your return is approved, send the item back within 14 calendar days after approval, following the instructions we provide.

Condition of returned items

For a return because you changed your mind or supplied incorrect measurements, the cover must be unused, unaltered and in the same condition as delivered, with all components. It must not have been painted, cut or damaged by you. Use the original packaging or equivalent protective packaging suitable for safe transport. These conditions do not limit your rights regarding defective, damaged or incorrectly supplied goods.

Return delivery costs

For an approved return because you changed your mind or supplied incorrect measurements, you are responsible for the return delivery or shipping cost. Contact us to agree on the return arrangements before shipping the item.

Damaged, defective or incorrect items

If your order arrives damaged, is defective or does not match your confirmed order, contact us as soon as reasonably possible with your order number, a description of the issue and photographs where available. We will review the issue and arrange the appropriate remedy in accordance with applicable law. Customer-paid return shipping for change-of-mind returns does not automatically apply to these cases. Missing original packaging does not by itself remove your legal rights. The voluntary return deadlines above do not limit rights you may have under applicable law.

Refund processing

After we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days after receipt and inspection. Your bank or payment provider may need additional time to display the credit.

Cancellation requests

Contact support if you need to cancel an order. Cancellation requests are reviewed individually in light of the status of your made-to-order item and your rights under applicable law. A request does not automatically cancel the order.

Contact us

Use our contact form or call +1 929 623 1012. A written copy of this policy is available upon request.

This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable law.